The Seller is obliged to deliver the goods to the User without defects
The Seller is liable to the Consumer and the Consumer-Entrepreneur under the warranty for defects on the terms set out in the Civil Code. In relation to Customers who are Entrepreneurs, the warranty is excluded.
The complaint should be sent viacomplaint formplaced on our website or in writing to the e-mail address of the store or by traditional mail with the goods under complaint to the address of the store, together with information on the type and date of the defect.
In order to consider the complaint, the Consumer or Consumer-Entrepreneurs should send or deliver the complained Goods, if possible, attaching to it a proof of purchase, proof of payment, e-mail correspondence or other document confirming the purchase of goods in our Store. Physical goods should be delivered or sent to the address of the Store indicated in art. I point 3. Electronic goods should be sent to the Store's e-mail address.
Actions that the User can take in the event of a defect in the goods:
Submit a statement about reducing the price of the goods or about withdrawing from the contract, unless the Store is able to replace the defective goods with defect-free goods without undue inconvenience to the User. If the defect of the product is insignificant, the User may not withdraw from the contract.
The user may demand replacement of the product with a defect-free one or removal of the defect in accordance with the specific rules of the Civil Code.
Within 14 (fourteen) days from the date of receipt of a correct complaint, it will be considered by the Store, and the User submitting it will be informed about the position taken by the Store via e-mail sent to the e-mail address indicated by the User, used by the User for correspondence in connection with with the services of the Store.
The Seller and the User will make every effort to resolve any disputes amicably, in particular by conducting negotiations.
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